1. Before you confirm
Checkout will show the plan, currency, amount due today, trial length, first-charge date and amount, recurring billing period, taxes or fees where applicable, any discount and its duration, the renewal basis, and how to cancel. The final confirmation control will make clear that a payment method is being added and that paid membership begins automatically if the trial is not cancelled in time.
2. Seven-day trial and paid membership
Where shown at checkout, the trial provides seven days of access for $0 while a valid payment method is kept by the payment provider. The displayed paid plan begins automatically on the first-charge date unless you cancel beforehand. NITEO will send a reminder to the registered email address before the trial ends. Delivery failure does not extend the trial, so the date shown in My Page remains the controlling date.
After conversion, a monthly membership renews each month and an annual membership renews each year. Renewal occurs using the payment method on file unless you cancel before the renewal date. A failed payment may pause access while the provider retries or you update the method.
3. Cancellation
You may cancel a trial or stop renewal through My Page or by emailing contact@nite-o.com from the registered address. We will not require a telephone call or social-media message.
If trial cancellation is completed before the displayed first-charge date, no membership charge is made. After payment, unless mandatory law gives an earlier end date or refund, access continues until the end of the paid period and no further renewal is charged. Keep the cancellation confirmation for your records.
4. Withdrawal and refunds
Refund and cooling-off rights vary by location. Mandatory rights always prevail over this policy.
- EEA consumers generally have a 14-day withdrawal period for a distance service contract. If you expressly request immediate performance during that period and later withdraw, a proportionate charge may apply to the extent permitted by local law.
- UK consumers have statutory cancellation rights under the rules in force when the contract is made. Production checkout and reminders will be updated for the applicable subscription regime before UK paid access is enabled.
- UAE consumers retain remedies available under applicable consumer-protection and modern technology-based trade laws, including where a supplied service does not match its description or legal requirements.
Outside a mandatory right, payments are not automatically refundable after a paid period has begun. We may issue a credit or refund where service was materially unavailable, a duplicate or unauthorised charge is confirmed, or fairness reasonably requires it.
5. Founding Beta rate and price changes
A customer who begins paid NITEO Core membership at the displayed Founding Beta rate keeps that rate for the same Core billing period while the membership remains continuously active. Cancelling, allowing the subscription to expire, or moving to a separately priced product ends that protection. Taxes, bank charges, currency conversion, and optional premium data packs are not part of the protected Core rate.
For plans without Founding Beta protection, a price change applies only to a future billing period. Active members will receive reasonable advance notice and may cancel before the new amount is charged. A displayed annual saving compares the current annual price with 12 months at the current monthly price.
6. Taxes, currency, and invoices
Applicable taxes and the final currency will be shown at checkout. Your bank or payment provider may impose separate conversion or processing charges that NITEO does not control. A digital receipt or invoice will identify GALIO GENERAL TRADING - FZCO, registration 82421 and commercial licence 89182, business address IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates, plus the legally required tax, price, and transaction details. Production checkout, receipts, and invoices must use the verified tax configuration for each enabled country before paid access opens.
7. Disputes and support
For an unrecognised charge, cancellation issue, or invoice request, email contact@nite-o.com with the account email and payment reference. Do not send full card details or credentials.