Privacy Policy

Overview

NITEO ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website and services, including our technical analysis tools, TradingView indicators, Telegram alerts, multi-timeframe analytics, screeners, and AI backtesting tools (collectively, "Services"). This Policy complies with applicable data privacy laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UK Data Protection Act, and other international data privacy frameworks.

By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices as described in this Policy, please do not use our Services.

Children

Our Services are not directed to minors. We do not knowingly collect or process personal information from individuals under the age of majority in their jurisdiction. If we discover that we have inadvertently collected personal information from minors, we will promptly delete such information.

Data Controller

NITEO acts as the data controller for the personal information collected and processed through our Services. For users in the European Economic Area (EEA), United Kingdom, and Switzerland, NITEO's responsibility is to determine the purposes and means of the processing of your personal information.

Personal Information We Collect

We may collect and process the following categories of personal information:

• Identifiers: Name, email address, billing address, telephone number, IP address, and usernames.
• Financial Information: Payment details, which are processed securely by third-party payment gateways. We do not store payment card information directly.
• Communication Data: Information from your interactions with us through emails, chat support, surveys, or other communications.
• Technical and Usage Data: Information on your visits to our website, including page views, session data, referral sources, device type, operating system, and browser type.
• Trading Analytics Data: If you use our technical indicators, we may collect anonymized pattern recognition data, performance metrics, and statistical information about indicator usage. This data is fully anonymized and cannot be used to identify individual trading strategies or positions.

Sensitive Personal Information

We do not intentionally collect or process sensitive personal information. Should we discover that sensitive information has been unintentionally collected, it will be deleted immediately.

How We Collect Personal Information

We collect your personal information when you:

• Register or subscribe to our Services.
• Communicate with us via email, chat, or contact forms.
• Use our Services or browse our website.
• Engage with marketing or promotional materials.
• Connect our Services to third-party platforms (such as TradingView or Telegram).
• Make payments for our Services.

How We Use Your Information

We process your personal information for the following purposes:

• To provide, operate, and maintain our Services.
• To process and manage your transactions and subscriptions.
• To communicate effectively regarding account activities, customer support, and administrative notices.
• To enhance, customize, and improve user experience.
• To send marketing communications, subject to your opt-in preference.
• To maintain security and integrity of our Services.
• To comply with legal and regulatory requirements.
• To defend against legal claims and enforce our terms of service.
• To detect and prevent fraudulent transactions and activities.
• To aggregate anonymized statistical data to improve our Services and business operations.

Legal Bases for Processing

We process your personal information based on:

• Your consent, where required. You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• The necessity to perform contractual obligations under our Terms of Service or other agreements with you.
• Compliance with legal obligations to which we are subject.
• Legitimate business interests, such as improving service quality, security, and fraud prevention. We have carefully balanced our legitimate interests against your privacy rights.

International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to countries outside the European Economic Area (EEA), United Kingdom, or Switzerland. When we do so, we ensure appropriate safeguards are in place to protect your information and to comply with applicable data protection laws. These safeguards may include:

• Standard Contractual Clauses approved by the European Commission, UK, or other relevant authorities.
• Binding Corporate Rules for transfers to third parties.
• Derogations such as your explicit consent or the necessity for the performance of a contract.

You can request more information about these safeguards by contacting us at contact@nite-o.com.

Sharing of Personal Information

We do not sell or trade your personal information. We may share your data with:

• Service Providers: Trusted third-party service providers for payment processing, data hosting, technical support, and customer service who are bound by contractual obligations to keep personal information confidential.
• Legal or Regulatory Authorities: When legally required, such as to comply with a subpoena, regulation, binding order of a data protection authority, legal process, or governmental request.
• Professional Advisors: Legal, financial, accounting, and other advisors in connection with our business operations.
• Business Transfers: Entities involved in mergers, acquisitions, or asset transfers, provided that the receiving entity maintains this Privacy Policy or a comparable policy.
• Analytics and Marketing Partners: Partners assisting us with marketing, advertising, and analytics, who are bound by confidentiality obligations.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer period is mandated by law or regulatory requirements. Our typical retention periods are:

• Account information: For the duration of your account plus up to 2 years after account closure (or longer if required by applicable law).
• Transaction data: Up to 7 years for tax and accounting purposes.
• Communication data: Up to 2 years after the last interaction.
• Technical and usage data: Up to 2 years from collection.

When personal information is no longer necessary, we will either delete it or anonymize it so that it can no longer be associated with a specific individual.

Verification Process

To protect your privacy and security, we may need to verify your identity before processing your request. We may request specific information to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your user experience and analyze website usage. For more detailed information about the types of cookies we use, their purposes, and how you can manage them, please refer to our Cookies Policy.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of personal data in transit and at rest, where appropriate.
• Regular security assessments and penetration testing.
• Access controls and authentication measures.
• Regular backup procedures to prevent data loss.
• Employee training on data security and privacy practices.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Security Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable law.

Automated Decision-Making

We do not use automated decision-making processes or profiling that significantly impact you based on your personal information. If we implement such processes in the future, we will provide you with information about the logic involved, the significance, and the envisaged consequences for you.

Third-Party Links and Services

Our Services may contain links to or integrate with third-party websites and services, such as TradingView and Telegram. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

Changes to This Privacy Policy

We reserve the right to update or amend this Policy periodically to reflect changes in our practices, the Services, or applicable law. Updates will be published on our website with the revised "Last Updated" date. For material changes, we will make reasonable efforts to provide notice prior to the changes taking effect, such as by sending an email to the address associated with your account or displaying a prominent notice on our website.

Contact Information

For questions or concerns about this Policy or our privacy practices, please contact our Data Protection Officer:

📧 Email: contact@nite-o.com

For users in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response to your concerns.

Last Updated: May 1, 2025

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